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CUSTOMER SERVICE
A Note About Our Jewelry
Please note that each of our jewelry pieces: necklaces, bobby pins, and brooches are made by hand. The sizes, shape and/or color may vary slightly from piece to piece. It takes approximately 2 weeks to create your item.
Our jewelry is fragile and should be treated with care. While each piece is treated with a varnish to protect the design, they are not meant to be immersed in water. In addition, the suede lace cord of our necklaces is very delicate and will break if not handled gently. In the case of damage to your cord, a replacement can be purchased for $5.
Secure
Online Ordering
You can order products through our website
24/7 through our secure & encrypted shopping cart. You can place
your order via phone at 919-341-8328, or you can print out an order
form and fax in your order with credit card number written in to
919-341-8341.
Forms
of Payment
We accept VISA, MasterCard and paypal.
North Carolina Residents are charged 6.75% sales tax.
Shipping
In most cases shipping is $5 for all US Residents. An additional $5 is added for international orders. If your package requires extra postage due to size we will contact you.
Each item is made by hand. It will take approximately 2 weeks to create and process your order. Your package will then ship via USPS Priority Mail from Raleigh, NC, which usually takes 2-3 days.
Holiday Shipping Schedule
Get your holiday gift orders in no later than December 11th to make sure your package arrives in time for Christmas. The postal service often encounters delays this time of year so it is best to order early.
Returns
We want you to be happy with your purchase. Returns must be made within 1 week of order date and be accompanied with a receipt and return authorization number to receive store credit. Please contact us to receive a return authorization number. If you are returning a necklace, please see below for further details:
Our jewelry is fragile and should be treated with care. While each piece is treated with a varnish to protect the design, they are not meant to be immersed in water. In addition, the suede lace cord of our necklaces is very delicate and will break if not handled gently. In the case of damage to your cord, a replacement can be purchased for $5.
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